Shipping & Delivery Policy

Last Updated: September 7, 2026

At MARANELLO Sp. z o.o., we aim to provide clear and transparent information regarding the processing, shipping, and delivery of orders placed through our website.

Please review this Shipping & Delivery Policy before placing an order.

1. Shipping Destinations

MARANELLO Sp. z o.o. currently serves customers in selected European countries.

Our current shipping areas include:

• Germany
• Austria
• Switzerland
• Belgium
• Netherlands
• Luxembourg
• Czech Republic
• Slovakia
• Poland
• Hungary

Shipping availability may depend on the delivery destination, product availability, order quantity, and applicable transportation arrangements.

We may expand our shipping coverage to additional European countries in the future.

If your country is not listed above, please contact us to inquire about shipping availability.

2. Order Processing and Handling Time

Orders are processed during our regular business days:

Monday–Friday

Order Cut-Off Time

Our order cut-off time is:

6:00 PM Central European Time (CET/CEST)

Orders placed after the applicable cut-off time may be processed on the following business day.

Order Handling Time

The estimated order handling time is:

1–2 business days

Order handling may include reviewing the order, confirming relevant order details, processing payment arrangements, and preparing the order for shipment.

Please note that handling times may vary depending on product availability and order requirements.

3. Transit Time

The estimated transit time is:

1–5 business days, Monday–Friday

Transit times may vary depending on the delivery destination, carrier, shipping arrangements, and other relevant factors.

4. Estimated Delivery Time

The estimated total delivery time is generally:

2–7 business days

This estimate includes:

• Order Handling: 1–2 business days
• Transit Time: 1–5 business days

Delivery times may vary depending on the customer’s location and other circumstances.

Please note that estimated delivery times are not guaranteed.

5. Shipping Method

Shipping arrangements may depend on the type and quantity of products ordered.

For larger orders, pallet-based shipping may be used.

The appropriate shipping method will depend on factors including:

• Total order quantity
• Number of pallets required
• Product type
• Delivery destination
• Transportation requirements

6. Shipping Costs

Our standard shipping rate is:

€130 per pallet

The total shipping cost is calculated according to the number of pallets required for an order.

Examples:

The applicable shipping cost will depend on the confirmed shipping requirements for the order.

For certain destinations or orders requiring special transportation arrangements, additional shipping costs may apply.

Where applicable, customers will be informed of the relevant shipping arrangements and costs during the order confirmation process.

7. Order Confirmation

After an order is placed through our website, we may review the order details before proceeding with further processing.

Where necessary, we may contact the customer using the email address provided during checkout to confirm:

• Order details
• Product availability
• Payment arrangements
• Shipping arrangements

Customers are responsible for providing accurate contact and delivery information when placing an order.

8. Delivery Delays

Although we aim to process and deliver orders within the estimated timeframes, delays may occasionally occur.

Delivery may be affected by factors including:

• Carrier delays
• Public holidays
• Weather conditions
• Customs or border procedures, where applicable
• Incorrect delivery information
• Transportation disruptions
• Other circumstances outside our reasonable control

MARANELLO Sp. z o.o. is not responsible for delays caused by circumstances outside our reasonable control.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that all relevant information is correct, including:

• Recipient name
• Street address
• Building or apartment number, where applicable
• Postal code
• City
• Country
• Contact information

Incorrect or incomplete delivery information may result in delays or additional delivery costs.

10. Failed or Unsuccessful Delivery

If a delivery cannot be completed due to incorrect information provided by the customer, an unavailable recipient, or other circumstances related to the delivery address, additional charges may apply.

Where possible, we will work with the customer and the relevant carrier to determine an appropriate solution.

11. Delivery Inspection

Customers are encouraged to inspect their order upon delivery.

If a product appears to be damaged, defective, or incorrect, please contact us as soon as possible.

Where possible, please retain the original packaging and provide relevant photographs to help us review the issue.

For more information, please review our Return & Refund Policy.

12. Related Policies

For information regarding payments, please review our Payment Policy.

For information regarding returns and refunds, please review our Return & Refund Policy.

For additional information about using our website, please review our Terms & Conditions and Privacy Policy.

13. Changes to This Shipping & Delivery Policy

MARANELLO Sp. z o.o. may update or modify this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

MARANELLO Sp. z o.o.
ul. Trojańska 7 lok. 203
02-261 Warszawa
Poland

Email: admin@maranellospolka.com
Phone: +48 720 431 255