Return & Refund Policy

Effective Date: September 7, 2026

At MARANELLO Sp. z o.o., we aim to provide a clear and transparent shopping experience. Please review this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 days after receiving their order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Not be damaged, altered, or modified.
  • Include any accessories or documentation, where applicable.
  • Be accompanied by proof of purchase or a valid order number.

Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

2. How to Request a Return

To request a return, please contact us using the contact details provided below.

When submitting a return request, please provide:

  • Your order number.
  • The reason for the return.
  • Relevant photos, if the product is damaged, defective, or incorrect.

After reviewing your request, we will provide further instructions regarding the return process.

Please do not return products without first contacting us and receiving return instructions.

3. Return Inspection

Returned products will be inspected after they are received.

We will review whether the returned product meets the eligibility requirements described in this policy.

We may approve or reject a return based on the condition of the returned product and the circumstances of the request.

4. Refunds

After we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, it will generally be processed using the original payment method whenever possible.

Approved refunds may take approximately 5–10 business days to be processed, depending on banking procedures and the applicable payment method.

Processing times may vary depending on your bank or financial institution.

5. Non-Returnable Products

The following products may not be eligible for return:

  • Perishable food or beverage products.
  • Opened or used products.
  • Products that have been damaged after delivery due to misuse or improper handling.
  • Products that are no longer in their original condition or packaging.
  • Personalized or custom-made products, where applicable.

This does not affect any rights that may apply under applicable law.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if you receive an incorrect product, please contact us as soon as possible and, where possible, within 48 hours of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the affected product and packaging, where applicable.

After reviewing the information, we will assess the situation and determine the appropriate resolution, which may include a replacement or refund where applicable.

7. Return Shipping Costs

Customers are generally responsible for the cost of returning products.

However, if a product was supplied incorrectly, is defective, or was damaged before or during delivery, return shipping arrangements may be handled differently depending on the circumstances.

Any applicable return instructions will be provided after the return request has been reviewed.

8. Original Shipping Charges

Original shipping or delivery charges may not be refundable unless otherwise required by applicable law or where the return is due to an error on our part.

9. Related Policies

For information about shipping and delivery, please review our Shipping & Delivery Policy.

For information about payment, please review our Payment Policy.

For additional information about using our website, please review our Terms & Conditions and Privacy Policy.

10. Changes to This Policy

MARANELLO Sp. z o.o. may update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated effective date.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

MARANELLO Sp. z o.o.
ul. Trojańska 7 lok. 203
02-261 Warszawa
Poland

Email: admin@maranellospolka.com
Phone: +48 720 431 255